Laptop Battery 1’s 30-Day Money Back Guarantee
Return Policy for Laptop Batteries and Chargers
If you are not satisfied with your laptop battery purchase, your item may be returned within 30 days from the shipping date. Laptop Battery 1 retains discretion regarding whether a returned item will be refunded or exchanged with like item.
All laptop battery returns must include:
• Laptop Battery 1 sticker on product with serial number
• All original boxes and packing materials provided by manufacturer
• Original UPC codes if available
• All manuals
• All accessories
• All manufacturer documentation
If your return shipment does not contain all of these items or if the item is damaged, your exchange or return request may be denied or may be subject to a repackaging fee up to the full value of the item (determined at the discretion of Laptop Battery 1 on a case by case basis).
Defective item(s) - All defective laptop batteries may be returned within 30 days of ship date for an exchange of like item or a refund. For exchanges, your warranty period will begin on the ship date of the exchanged battery. For defective items, return shipping costs will be paid by Laptop Battery 1. Laptop Battery 1 will cover the cost to ship the exchanged product via Standard Shipping. Any requests for expedited shipping will be paid by the customer. For refund requests, a refund for the full purchase price of the item will be issued only if the product is returned with all original packaging and materials. Original shipping charges will not be refunded..
Non-defective item(s) - All non-defective products can be returned within 30 days of ship date for a refund or exchange. Return shipping costs will be paid for by the customer. All returns of non-defective products are subject to a 15% processing fee. This amount will be deducted from your credit. Original shipping charges will not be refunded.
Damaged item(s) - If your product arrives damaged, save everything that arrived with your package and contact the Laptop Battery 1 Customer Service Department immediately to begin the process of an exchange.
Laptop Battery 1 - Unlimited Lifetime Exchange Policy
Unconditional 100% Guarantee
Laptop Battery 1 guarantees our superior product line with the industry’s ONLY “Unlimited Lifetime Exchange Policy” on all of our laptop batteries. If, at any time, during the duration of your 1 year, 2 year or 3 year warranty period your battery fails, you will be eligible for a brand new Grade A laptop battery from Laptop Battery 1!
Warranty replacements - After 30 days from the ship date of your order, your purchase falls under Warranty Replacement status. Following the 30 days, you are only eligible for a replacement of a defective item. Customers cannot exchange for a different item unless the original item has been discontinued. Customers are responsible for all shipping charges back to Laptop Battery 1 as well as all return shipping charges back to the customer. The fee for return shipping charges will vary due to quantity and weight of items. The fee will normally be between $6.95 and $9.95 for return shipping. The fee given in this instance is to be used as a general guideline only. The actual cost of the return shipping fee will be e-mailed to you along with your Return Merchandise Authorization number. We offer an “Unlimited Lifetime Exchange” for the duration of your 1 year, 2 year or 3 year warranty on all of our batteries and a 1 year warranty on all of our chargers. This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning), overcharging or other abuse and misuse. All of our batteries and accessories can be returned to the address indicated inside the RMA email you will receive after contacting customer service.
Laptop Battery 1 reserves the right to test any battery prior to issuing a new replacement of like kind or refund. During the testing phase, if the returned battery is deemed non-defective and is in working order, we reserve the right to return the “good battery” back to you. Shipping for returned “good batteries” is to be paid by the customer. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.
Limited Product Warranty - Laptop Battery 1 warrants that the battery or adapter that you have purchased will be free from defects in materials or workmanship under normal usage for the duration of the Limited Product Warranty period. Refunds or exchanges will be issued within 30 days from the date the product is shipped. For the “Unlimited Lifetime Exchange” warranty on batteries for the duration of your 1 year, 2 year or 3 year warranty period, Laptop Battery 1 will exchange the product with like kind or repair the product at no charge. The Limited Product Warranty starts on the date your product ships from our facility. You will be required to provide proof of purchase as a condition for receiving warranty service. Broken warranty seals will void all warranties where warranty would otherwise be applied. Laptop Battery 1 reserves the right to charge a fifteen percent (15%) processing fee.
Laptop Battery 1 offers limited warranty against abnormal breakdown on rechargeable batteries for a period from the delivery date. At Laptop Battery 1’s discretion, we will repair or replace the battery with like kind after thorough testing to determine whether the battery is, in fact, defective. Please be advised that since rechargeable batteries are consumable products, warranty coverage on rechargeable batteries is limited to not being able to hold charge (will not charge).
The Limited Product Warranty is a parts replacement only. Replacement products and parts are warranted to be free from defects in material or workmanship for 30 days or for the remainder of the Limited Product Warranty Period of the product in which they are replacing or in which they are installed, whichever is longer.
If Laptop Battery 1 receives, during the warranty period, notice of a defect that is covered by this Limited Product Warranty, Laptop Battery 1 will test and repair or replace the product with like kind, at the option of Laptop Battery 1. This is your exclusive remedy for defective products. Laptop Battery 1 shall have no obligation to repair or replace until the defective product is returned and tested.
The maximum capacity of all rechargeable batteries fades with time depending on applications and usage patterns. This is considered normal; therefore, a change in battery capacity is not covered under warranty. Your battery is only warranted from defects in materials or workmanship resulting in failures. Battery life is not warranted and will vary depending on product configuration and usage. These include, but are not limited to, applications running, power management settings, certain operating systems which have battery life deterioration issues such as Windows7 and certain product models and features.
Exclusions - The Limited Product Warranty does not apply to expendable parts and does not extend to any product from which the serial number and Laptop Battery 1 warranty sticker has been removed, damaged or rendered defective (a) as a result of accident, misuse, improper installation, abuse, tort including negligence or other external causes, including but not limited to force majeure; (b) by operation outside the recommended usage parameters including, but not limited to, temperature maximums; (c)by improper site preparation, management or maintenance; (d) by loss or damage in transit; or (e) by modification or service by professionals other than Laptop Battery 1.
As a precaution against alteration or loss of data, periodically back up the data stored on hard drives or other storage devices. Before returning any unit for service, back up data and remove confidential, proprietary, or personal data. Laptop Battery 1 is not responsible for damage to or loss of programs or data or for the restoration or reinstallation of any programs or data.
Limitations - The remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations, including representation made in Laptop Battery 1 sales literature or advice given to you by or on behalf of Laptop Battery 1 in connection with your purchase of the product. No changes to the conditions of this Limited Warranty are valid unless it is made in writing and signed by an authorized representative of Laptop Battery 1.
To the extent allowed by local law, except as expressly set forth in this limited warranty, Laptop Battery 1 makes no other warranties, guarantees, or conditions, expressed or implied, including any implied warranties, and conditions of merchantability and fitness for a particular purpose and implied guarantees of acceptable quality, to the extent permitted by law, Laptop Battery 1 expressly disclaims all warranties, guarantees and conditions not stated in this limited warranty and any implied warranties, guarantees and conditions that may be imposed by law are limited in duration to the applicable warranty period.
For any single claim, the limit of liability under this Plan is the least of the cost of (1) authorized repairs, (2) replacement with a product of like kind and quality that performs to the factory specifications of the original product, or (3) the price that you paid for the product (excluding sales tax and any delivery charge). The total liability under this Plan is the purchase price you paid for the product, excluding sales tax; in the event that the total of all repairs exceeds the purchase price you paid for the product, excluding sales tax, or we reimburse you for a product with another product, we shall have satisfied all of our obligations under this Plan.
Note: If you return a battery or charger that was not originally purchased from Laptop Battery 1, your exchange or refund will not be processed until the correct battery has been returned to our RMA department. We will contact you via email or phone if we have received an item that was not originally purchased from Laptop Battery 1. You will have 10 business days to respond and ship the correct item back to our RMA department. A $6.95 shipping fee will be charged to have the incorrect item returned to you. After the 10 business days, we will not be held liable for returning your battery or charger, and a new RMA number will need to be requested.